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Supervisory Development Program

These 3-hour workshops are just what your supervisors/lead people need to help them develop the skills they need to succeed on the job. Delivered in bite-sized chunks, these workshops highlight critical skills that make a difference without taking your staff away from their jobs for an entire day.

Facilitator: A national presenter, Dr. Tina Brush has over 30 years of consulting and training experience and has worked with organizations throughout the Midwest and Southeast as well as overseas. Her book on supervision has been used overseas as well here at home.

Each workshop is $89.

Workshop 1: Becoming the Boss: Making the Transition. Moving into a supervisory/lead position is challenging but there are things you can do to ease the transition.  In this workshop you will learn how to:

  • Distinguish among “doing,” “managing,” and “leading”
  • Target your actions to achieve your #1 priority
  • Demonstrate empathy and earn trust.


Workshop 2: Attitudes! Attitudes drive behavior and behavior influences attitudes. In this workshop you will learn how to:

  • Identify the elements of attitudes
  • Understand the effect of attitudes on behavior
  • Build positive and productive attitudes among team members
  • Deal with negative attitudes on your team.

Workshop 3: Promote Problem Solving.  Building a team of problem-solvers to achieve high performance is a challenge all supervisors face. You will learn how to:

  • Identify real problems instead of getting hung up on symptoms
  • Promote resolution-based fact finding
  • Encourage team members to adopt a problem-solving mindset
  • Stop blaming, whining, and excuse-making on your team.


Workshop 4: Understanding Employee Motivation. It’s a lot easier to influence people if you understand why they do what they do and how your actions influence their performance.  You will learn how to:

  • Determine what is really important to each employee and how to give them more of it
  • Identify roadblocks to high performance your actions may be creating
  • Act to unleash the performance potential in each of your employees.


Workshop 5: Communication Toolbox. We tend to be poor communicators because we don’t communicate with a plan. You will learn how to:

  • Identify barriers to effective communication
  • Understand the impact everything you communicate has on your team
  • Communicate with a plan.


Workshop 6: Listening Toolbox.  Listening is one of the most under-developed communication skills.  You will learn how to:

  • Listen for the total message
  • Demonstrate active, responsive listening
  • Promote effective listening on your team.


Workshop 7: Feedback that Works. Feedback is your most powerful tool for guiding employees and your team to high performance levels.  You will learn to:

  • Provide feedback that impacts future performance
  • Give meaningful appreciation for a job well done
  • Avoid defensive reactions when giving and receiving constructive feedback.

Workshop 8: Delegation. Develop your employees to do more and free up your time to do what only you can do.  You will learn how to:

  • Identify what causes delegation to go badly
  • Delegate to fit the situation
  • Coach employees to be ready for higher levels of delegation.


Workshop 9: Productive Meetings. Turn groans into enthusiasm for meetings that achieve their purpose.  You will learn to:

  • Determine when meetings should be held and when they should not
  • Plan and conduct meetings so they move people forward
  • Encourage participation of people at the table.


Workshop 10: Dealing with Disagreement. Without conflict, there is no change.  Different opinions can be a valuable tool.  You will learn how to:

  • Defuse anger and hurt and reduce defensiveness in conflict situations
  • Identify the root causes of conflicts
  • Apply effective resolution strategies.


Workshop 11: Dealing Workplace Bullying and Harassment. You have the responsibility to foster a comfortable workplace for all employees. You will learn how to:

  • Detect negative behavior that can lead to bullying and harassment
  • Act to eliminate bullying and harassment
  • Promote an environment of respect for all employees.


Workshop 12: Change Toolbox. Change is a fact of life and you regularly find yourself having to implement changes.  You will learn how to:

  • Reduce employees’ fear and insecurity
  • Establish WIIFM for your employees
  • Support employees as they navigate through the change.


Workshop 13: Dealing with Difficult People. To succeed, you will have to deal with challenging personalities and behaviors effectively.  You will learn how to:

  • Turn difficult conversations into positive learning opportunities
  • Communicate assertively
  • Identify what is driving difficult behavior and redirect behavior.


Workshop 14: Leading by Situation. What employees need from you differs across situations and employees.  You will learn how to:

  • Determine if the situation calls for a confidence boost or additional guidance or both
  • Assess the capabilities and motivation of employees to do what you need them to do
  • Develop the ability to adapt your style to fit the situation and to know when to change styles


For further information on any class or to register, please call George White
678-872-8240 or E-mail gwhite@highlands.edu
Georgia Highlands College
The University System of Georgia
Rome, Cartersville, Dallas, Marietta and Douglasville, Georgia
AA/EE/EEO Institution                    ADA

Page last updated: December 19, 2013